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Commerce Marketing Management Difficulty: Medium

Which are the five principal dimensions to judge service quality?

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More Commerce Questions

Match the following. List-I List-II a. Newman & Summer 1. Organising, planning and controlling b. Henry Fayol 2. Planning, organising, commanding, coordinating and controlling c. Luther Gullick 3. Planning, organising, staffing, directing, controlling d. Koontz & O Donnell 4. PODSCORB Deficiency in service giving rise to a customer dispute arises in the following situations. Money embezzled by an employee of a trader is: General office expenses are charged to which of the following head? Legal expenses in respect of claims of an insurance company is shown in . . . . . . . .